Effective Date: April 29, 2024

Thank you for shopping at www.myjewelist.com operated by Mutafs LLC. We value your satisfaction and strive to meet your expectations with every piece of jewelry you purchase from us. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

1. General Conditions

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging with all tags intact.
  • Accompanied by the receipt or proof of purchase.

2. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Send an email to myjewelistofficial@gmail.com to inform us of your intention to return the product. Please include your order number, the items you wish to return, and the reason for the return.
  • Receive Return Authorization: We will review your return request and notify you of the approval or rejection of your return. If approved, we will provide you with a return authorization number and the address to which you should send the product.
  • Ship the Product: Pack the product securely and include the original receipt or proof of purchase. Write the return authorization number clearly on the outside of your return package.
  • Send the Item Back: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  • The product must be returned within 30 days of the delivery date.

3. Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

4. Exchanges

If you need to exchange an item for the same item, send us an email at myjewelistofficial@gmail.com and send your item to the address provided after receiving your return authorization.

5. Restocking Fee

We do not charge a restocking fee on returned items.

6. Contact Us

If you have any questions on how to return your item to us, contact us at:

By purchasing from www.myjewelist.com, you acknowledge that you have read, understand, and agree to be bound by our Refunds and Returns Policy.